Blog

Ripple’s Digital Transformation

About Ripples

Ripples™, officially established on 2015, is the pioneer of bev-top media, an innovative platform that offers creative solutions for increasing sales and engagement in the Hospitality, Food & Beverage, Event, and Media industries perfectly suited to current digital, mobile and social era. Businesses serving foam-topped drinks such as draft beer, cocktails, and lattes can create drink designs and messages that are customized in real-time to support promotional activities, as well as location-based social media shares, and long-term brand awareness. The images are imprinted on foam. Ripples platform features a dynamic content feed and big data analytics tools to measure the impact of bev-top media on bottom-line business results. www.drinkripples.com

Main Products

Ripple Makers – 3D beverages printer, Ripple PODs – disposal use POD’s that feed the Ripple Maker  with “ink”, software tools and services.

Growing company with new operational needs

Following an increase in sales and the establishment of 3 subsidiaries, Ripples decided it was time to make some changes in the operational process of the company in house and towards its customers to make it flow easily and enable business growth. As Ripples scaled from a startup company to a mature product delivery company, the sales and all adequate processes required standardization in order to enable the company to maximize its business potential. Ripples was looking for a one whole cloud system based solution that would fit its growth and enable larger scalability, effective integration with all company’s systems and fit the company’s  diversified business model and its international structure.

Choosing the right partner

Once the company decided to have this major change, the first stage was to find the right partner to manage this move forward. iCloudius provided this need being a professional, highly experienced boutique Cloud solutions vendor, delivering tailored services focusing on top of the line, field proven CRM and ERP cloud technologies. iCloudius offered complete personalized process of design of an efficient business flow, system customization, development, implementation and support for NetSuite leveraging its CRM capabilities as a solution to complement Ripples needs.


Some challenges for NetSuite development and adaptation

Ripples is a fast growing company, selling worldwide with global partners, logistics hubs and outsource manufacturing. Ripples required supporting IT systems that are structured to match its unique business needs.

  • 360-degree view of the customer

A main part of the solution iCloudius adopted based on Ripples’ needs was a solution which is based on the concept of being able to view and analyze all the data gathered about every single customer in one location. Implementation of NetSuite presented the perfect tool for such concept.

  • Top of the line Integration

As a fast growing and complicated company a major pain point of the company became its multiple different systems per business area (Sales, Engineering, Operations, Support and Finance). There was no automatic integration and synchronization between the different systems used, therefore, no allowing one point of creation and management of a single entity including potential leads, customers, products and invoices.

There was no visibility of transactions progress in the current systems, which lead to manual maintenance and management of billing, collections, shipping, inventory and manufacturing. Integration was required with many tools like Hubspot (Marketing automation), Zendesk (Customer Support), Bluesnap (Payments) and Microsoft Power BI.

  • Improve customer monitoring and inventory tracking

Ripples manage several revenue streams based on the products offered to end customers including Ripple Maker machines, PODs, service and hardware warranty. There was a need to verify that customers’ requirements for PODs were managed precisely. By development of 360⁰ view of customers’ activities and history and better management of tracking inventory it was expected that the company could show improved profitability.

  • Financial & Accounting management

Ripples conducts business in several territories as well as several business models. The different business models require different revenue treatment and the different territories require local accounting practices. These two financial challenges have been addressed in the Netsuite roll out, as a result of the globalization of Netsuite ERP which supports advanced revenue management (ASC606) and multinational local tax requirements. Thanks to the strong financial team within Ripples finance department, we were able to accurately define the financial challenge and cover all requirements.


iCloudius NetSuite structuring

One of the design challenges was managing a mutual language for deal flows across all departments in Ripples organization (Sales, Engineering, Marketing, Operations and Finance). The idea in the item structuring was to manage different types of items in Netsuite which have different impacts on the books and different controls and gates in terms of management.

Process standardization was suggested in many different areas and proposed one single language for product types, SKU’s, Serial numbers and customer identification. The project aimed to cover the full process order to cash, from the CRM sub processes through the cash collected on the accounting perspective.

On the procurement and logistics level, the project covered managing the turn key production of the Ripple Maker machine, and assembly of the Ripple maker Pods as ink cartridges. As Ripples is a physical product driven company many aspects of fulfillment and serialized inventory were also to be managed in Netsuite.

The project aim was to achieve a common language across departments of engineering through marketing and maintain a logical relationship between items to be engineered and sold to the end customer via sales efforts.

NetSuite was successfully implemented

The cooperation of iCloudius and Ripples in this project achieved successful implementation of NetSuite one stop solution into Ripples’ business process including Sales, Engineering, Marketing, Operations and Finance departments. Following this change, the company is able to maintain clearer business flow through sales process which improves Ripples’ performance in all aspects including high profits, keeping satisfied customers, managing effective inventory and fulfilling its business growth potential.

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Integrating Salesforce with Outlook or Gmail

It finally happened…

Many Salesforce users don’t like the ongoing juggling between Salesforce and their email account.

We have some good news for you! Salesforce has launched an configuration integrating Salesforce with Outlook and Gmail.

This configuration make sure all the emails you send from Salesforce are all so saved in your ‘Sent Items’ in your Gmail/Outlook account, which means you can stay in Salesforce, send all your emails, and still have all your emails saved in one place!

Lightning For Gmail / Outlook Integration

If Gmail or Outlook is your best friend but you still want to access your Salesforce data, this tool is a life changer. You can access your Salesforce Contacts,

 

Opportunity and other info directly through you email account. You can work using your email account while having all the information you need from Salesforce.

Einstein Activity Capture

Einstein Activity Capture integrates your email calander and messages with Salesforce. You can have everything you need in one place!

You can see past messages and future meetings with your potential clients on Salesforce. This is a two-way feature, meaning that you can see events set on Salesforce on your Outlook or Google account.

Einstein Activity Capture makes the email, calander and Salesforce integration both simple and effective.

Salesforce
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Use NetSuite to Predict Future Problems

Problems don’t just go away, they get Solved! NetSuite solves them for you

Enterprises, giant financial empires and even your local flower shop – they all tackle problems as they come. There is no operation which is perfect, and everyone face obstacles on their way. Good news! You don’t have to be discouraged, you just need to take action and prepare better. Meet NetSuite – your new guide for a better, smoother, and more beneficial future.

Running a business is tough. There are various departments, numerous employees and a huge room for error. In order to run any business successfully, you need to be on top of it all, acquiring and analyzing information from both the outside markets, and within the corporation itself. Most businesses, at least up until a few years back, had to solve every problem that occurred in motion. A problem appeared? A solution was needed. Businesses who managed to assign personnel, resources and time? Got to grow steadily. Those who could not afford the retaliation of the hurdles on the way? Crumbled and failed. The meaning of this is fairly simple – small businesses have less chances to survive in the market. But since then we have developed, evolved and made it possible to improve on our own problem-solving skills. It is time for you to learn how.

Early bird gets the worm – use NetSuite to predict future problems!

To understand how NetSuite’s systems, operate and benefit you, we first have to understand what “ERP systems” mean. To manage a business successfully there are a lot of pieces of data which you will need to take in consideration to see the whole big picture of the market, and your place in it. Data from sales, human resources, customer relations and many more have to all go into account in order to maintain a corporation. Managing this much data alone is inhuman, and if we are honest, impossible. That’s where ERP systems come in for the rescue. Enterprise resource planning systems gather all the necessary data from your corporate’s different departments, analyses it and grants useful insights. Netsuite does exactly that, and enables you to predict future hurdles for your operation, and avoid them before drastic impacts occur.

The sky is the limit – NetSuite’s cloud ERP

Most ERP systems offer you basic analyses through constant feeding of information from every department. In order to feed the information in the system you need to invest personnel and resources so to get clear and useful data. But why should you work for your system, when your system can work for you? NetSuite’s cloud ERP is the solution for this problem. It operates on cloud services, gathering data from all department in real time and supplies you with the analyses quickly and efficiently. Connect all departments through the cloud, and let it work for you – not the other way around!

No adjustments, all automation – NetSuite works for you

NetSuite developed its systems in order to optimize your working process, and business. Its adaptive nature allows you to connect NetSuite’s ERP to your own already existing systems, and integrate with the CRM systems which you presently use. NetSuite automates all your business processes across sales order management, purchasing, manufacturing, inventory management, shipping and invoicing, which helps you optimize your work in every field and sector so that you can be sure that you avoid possible disruptive outcomes, problems or hurdles, and better your business model as a whole.

NetSuite is the leading cloud-based ERP product on the market today, and you deserve nothing but the best. Take matters into your own hands, work better, and help your business grow even further. Contact us today to start working with NetSuite as soon as possible, and as effectively as possible.

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Netsuite for the controller

Netsuite for the controller

As a financial controller, you are expected to bring strong value to the organization and it is all about the tools at the end of your fingertips. Netsuite is the rock star of all these tools as it provides both a 30,000 thousand feet helicopter view as well as a deep dive into the details on the transaction level. Take your organization to the next level!

http://keclips.com/ke-play/Keclips-netsuite-for-the-controller-KevHkaMKcFMkg.html

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The surprising partnership between Google and Salesforce

There is no doubt that the new and surprising partnership between Google Cloud Platform and Salesforce will have a great impact on the world of cloud services and on CRM particularly.

Mainly, it would substantially benefit the customers of Google and Salesforce and emerge as a force multiplier for both corporations in the cloud domain. Their customers would get a more comprehensive picture of their data residing within Salesforce, Gmail, Drive, Hangouts etc.

In addition, it seems like the new partnership is already making difficulties for Salesforce and Google’s competitors who would have to create better technology and better services if they want to stay in the game.

We think that it will take a few months before we realize and understand the great impact of that new partnership.

We at iCloudius are very excited about this new partnership, and wish Salesforce and Google the best of luck!

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