Salesforce is the world’s leading and most advanced CRM system. This platform manages, studies and monitors customers’ data in the organization. The system enables change in the business structure so it becomes customer oriented in both the marketing for potential clients and sales for incoming or database leads, while it also provides a focus on existing clients, providing them with the required business services. The system provides a better understanding of the client in the business and guides the organization to better performance, as Salesforce themselves name the platform: the customer’s success platform.
I-Cloudius manages and integrates Salesforce systems in numerous organizations and specializes in planning, defining the organization’s needs and integrating the system, connection to other organizational systems and developing new components as needed. The Salesforce system includes many modules, among the most common and popular ones are: